Pilot light went out? No hot water. This is one of the most common water heater calls, and it almost never requires a plumber. A draft, a gas supply interruption, or a dirty thermocouple can extinguish the pilot. Relighting takes 5 minutes. The process varies slightly between manual ignition (hold a flame to the pilot) and electronic ignition (push a button), but the basic sequence is the same: gas off, wait, set to pilot, ignite, hold, verify.